Elite SupportSM certified dealers deliver unmatched customer service and efficiency every time a truck comes in for maintenance or repair.
Express Assessment is the commitment to provide a preliminary diagnosis and communication to the customer within two hours of arrival. All Elite Support certified locations participate in Express Assessment.
The ultimate goal of the Elite SupportSM
Network is maximizing vehicle uptime.
Every Elite Support dealership must be
recertified annually to ensure you
experience a consistent, higher standard
with every visit across our network.
Our technicians receive continual training
from the experts at Freightliner and
Western Star. We focus on a solid
understanding of all vehicle systems
and have access to the latest tools
to expedite repairs.
Every dealership earning the Elite Support
certification must meet 129 specific
criteria across 25 customer service areas.
To maintain these high standards,
dealerships employ a Continuous
Robust Parts Availability
Through the combined experience of our
network and close collaboration with our
service team, we understand what parts
we need on-hand to get you back on
the road quickly. Our data-driven stocking
program ensures that the parts you need
are never far away.
We know that when we service your
vehicle, we're servicing your business.
Elite Support Certified dealers believe
in providing quality repairs and timely
communication from a friendly and
familiar team. Our facilities are designed
to minimize downtime and provide a
comfortable environment for drivers
as we work to get your truck back
on the road.