DetroitTM Connect Virtual TechnicianSM is the remote diagnostic service for Western Star trucks equipped with Detroit engines. With Virtual Technician, you'll know within minutes if an engine or aftertreatment system fault has happened.
More importantly, you'll also know the severity of the event and whether you need to pull over immediately or if you can fix the issue later. Severe fault events are further analyzed by experts at the Detroit Customer Support Center (CSC), and complete event details can be viewed via the Detroit Connect portal.
With Virtual Technician, you can make informed, data-backed decisions so that you only service your vehicles when needed. Vehicles spend less time in the shop, reducing diagnostic time and increasing vehicle uptime.