OUR SIMPLE GOAL.
TOTAL CUSTOMER SUPPORT.
Western Star Trucks provides limited warranty protection for aftermarket parts sold directly through Western Star dealers. Coverage is for defective material and/or workmanship for 12 months. For explanations of warranty coverage, contact your local Western Star dealer.
Western Star Trucks provides strong warranty protection for all its vehicles, backed by exceptional customer service. We believe that anyone who purchases a new vehicle is entitled to warranted protection, as well as peace of mind that any questions will be answered promptly and satisfactorily.
With every new Western Star vehicle we provide a limited warranty which covers defects in material and/or workmanship which will be repaired free of charge within the warranty period. For warranty claims or for a detailed explanation of warranty coverage, please contact your local dealer. For emergency issues, contact the Customer Assistance Center at 1-800-385-HELP, 24-hours a day/7 days a week.
Questions concerning Recall Campaigns on any of our products? Please call the Customer Assistance Center at 1-800-385-HELP.
Western Star Extended Detroit Engine Coverage
Extended service coverage from Western Star helps protect your most important business asset: your bottom line. With your choice of options, extended coverage helps you control up-front costs and manage unexpected repairs occurrences at today's pricing. After reviewing the Base Warranty Coverage on your truck purchase, strongly consider one of the Extended Warranties that fit your needs and application for protection on engine systems and components.
Multiple time and distance's available up to six years or 600K miles for on highway, or seven years or 250K miles for vocational applications. Whether you need engine service tomorrow or major repairs in three years, extended coverage for your truck's engine helps protect your most important investment.
Western Star Extended coverage for your Detroit component is also available for the DT12 transmission, Detroit axles and used Detroit engines.
Western Star Extended Chassis Coverage
Throughout every year of truck ownership, operational and repair costs can be expected to increase significantly. Extended service coverage for your Western Star truck chassis helps mitigate the risk of unplanned expenditures for related components. Repair and labor costs are controlled when you're covered, a substantial benefit unavailable outside the network.
After your Base Warranty ends, you will be able to count on Western Star Extended Service Coverage to control your out of pocket repair costs making your business expenses more predictable.
For more details about how extended coverage can benefit you, please contact your Western Star dealer.