News

Thursday, July 27, 2017

Detroit Connect Portal Now Available for Freightliner and Western Star Customers

Portal available for all customers with an active Detroit Connect subscription; corresponding Mobile App available late 2017

Contact: david.giroux@daimler.com 
              paige.jarmer@daimler.com

YOUNTVILLE, Calif. – July 27, 2017 – All Freightliner Trucks and Western Star customers with an active Detroit™ Connect suite of connected vehicle services subscription now have access to the Detroit Connect portal. The portal is a hub for new and future connectivity services such as DetroitTM Connect Virtual TechnicianSM remote diagnostic service, for Detroit-powered fleets. With the introduction of the new Detroit Connect portal, fleets have access to a variety of vehicle performance data right at their fingertips to empower them to make the best decisions for their business.

The Detroit Connect portal – which is designed for the variety of roles found in a fleet – provides users information about overall fleet health, as well as enables them to take a deeper dive into specific fault events communicated by Virtual Technician. Real-time fault event notifications delivered through the portal lets fleets quickly determine whether a vehicle requires an immediate service stop or can continue on its route or finish work at the job site, maximizing fleet uptime. The portal also delivers full diagnostic information from Virtual Technician, including the cause of the fault and in some cases the steps needed to repair the issue.

Just a few clicks on the portal gives you a telling view of your vehicles’ fault event history, revealing trends that may lead to a more severe event. The portal also organizes your vehicle data into insightful metrics that allow you to quickly identify trends across your fleet. Detroit Diesel Engine Control (DDEC) reports can also be viewed and archived via the portal, providing customers information that can be used to further analyze their vehicle’s performance.

“With the Detroit Connect portal, customers can customize and manage the user experience based on their specific needs,” said Greg Treinen, manager, Connectivity, Daimler Trucks North America. “Every business has different ways to consume and analyze information, and we know a one-size-fits-all approach won’t resonate with our customers. With the Detroit Connect portal, they can manage the way they interact with their vehicle’s performance data in a way that best suits their individual priorities.”

The Detroit Connect portal is the access point to all new and future Detroit Connect services as well. Fleets with the new Freightliner Cascadia will soon be able to utilize Detroit Connect Remote Updates over-the-air update capabilities and have access to fuel efficiency insights and safety event reporting delivered by Detroit Connect Analytics using the portal.



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